Communication Error @ Pmall

This afternoon, I went to get my haircut at Pmall as the family got together for my mom's birthday. Well, when I went to get my haircut, I asked her to cut only 1.5" off so that it's more of a trim but she ended up cutting like 2.5"-3" off. She also had two people blow dry my hair and two people to straight iron my hair continuously. I was thinking this is a bit dramatic. Typical salon, trying to convince me to do a japanese perm to straighten my hair, and then do more highlights and other unnecessary stuff, when all I wanted was a simple haircut. I was not that pleased. Now I have quite a bit of layers and look a bit different. I won't be able to tie my hairback for awhile, and my hair will always be in my face while I try to eat.